Legal
Terms and Conditions
1. Introduction and scope
- These Terms and Conditions (the "Terms") govern the use of the Trollyo platform ("Trollyo" or the "Platform") and the services, features and tools associated with it, provided by V4Tech (the "Company").
- Trollyo provides an integrated software-as-a-service (SaaS) technical solution that enables merchants to create and manage their online stores, manage products, inventory and orders, integrate with payment and shipping services, and use the marketing, offers, reporting and analytics tools and other features the Platform provides.
- By using Trollyo, registering on it or creating a store through it, the Merchant acknowledges having read, understood and agreed to these Terms. If the user is acting on behalf of an entity, the user acknowledges being legally authorized to bind it to these Terms.
- Merchant: the natural or legal person subscribed to Trollyo's services for the purpose of creating or managing an online store.
- Store: the online store the Merchant creates or manages using Trollyo.
- Services: the features, tools and functions Trollyo provides, including store creation, management of products, inventory and orders, integrations, reports and support.
- Customer: the person who deals with or purchases from the Merchant's store.
- Content: the data, text, images, files, products, prices, descriptions, trademarks and materials the Merchant uploads or connects to the Platform.
- Third party: any external party providing a service, system, integration, payment or shipping gateway, or tool connected to the Platform.
- Any term or expression not expressly interpreted or defined in this introduction shall be interpreted and understood according to its content and the context in which it appears, consistent with its intended meaning.
2. Registration, eligibility and account security
- Accurate, correct and up-to-date information must be provided, and the Company may request documents to verify the Merchant's identity or activity.
- The Merchant must be legally eligible to carry out the activity offered through the store and must obtain the necessary licenses Commercial registration – tax card – freelance certificate – Ministry of Health or Food and Drug Authority licenses if the nature of the products requires it (By way of example and not limitation)
- The Merchant is responsible for the confidentiality of the login credentials and for the activities carried out through the account, and undertakes to notify the Company of any unauthorized access within 3 days of the date the unauthorized access occurred
- Creating fake accounts, using misleading information or impersonating others is prohibited.
3. Services and plans
- Trollyo currently offers a free plan and monthly or annual subscription plans according to the prices and features displayed. Trollyo may add, modify or discontinue features or services, subject to applicable regulations and acquired rights.
- Some services may be subject to special terms or additional operational policies, and those terms form part of the contractual framework for the service concerned.
4. Subscriptions, fees and payment
- Prices are displayed to the Merchant in Saudi Riyals, and the plan's features and benefits are shown before subscribing
- Subscriptions do not currently renew automatically. Automatic renewal may be enabled in the future after the mechanism is approved and the Merchant is informed of the relevant terms.
- Additional fees may be charged for future services, usage or add-ons, provided the fees and their terms are made clear before they apply.
- Trollyo may modify prices and plans in the future, and the Merchant will be notified of price and plan changes by email or any approved channel 30 days before they take effect.
- Applicable statutory taxes and fees apply in accordance with the governmental regulations and legislative policies in force.
5. Free plan
- The Merchant may use the free plan according to the announced features and limits
- Trollyo may modify its features or limits in the future, subject to notice of any material change and without violating applicable regulations.
6. Merchant obligations
- The Merchant alone is responsible for the legality of its activity, products and services, and for their prices and descriptions, its offers, invoices, taxes, shipping, exchanges, returns, customer service, complaints and any obligations towards the Customer.
- The Merchant undertakes to disclose the data, licenses and information required by regulations, and to display the store's policies to customers
- The Merchant undertakes to use the Platform for lawful purposes and not to harm its security or attempt unauthorized access to its systems or data.
- The Platform may not be used to sell or promote prohibited or restricted products or services without the necessary licenses
- Any violation of regulations and instructions carried out through the Platform is the sole responsibility of the Merchant, without any liability whatsoever on the Platform.
7. Prohibited content and products
- Content or activity that is unlawful, fraudulent, misleading or infringing intellectual property or privacy rights is prohibited.
- Selling prohibited, restricted or unlicensed products, or using the Platform to violate regulations or the rights of others, is prohibited.
- Uploading malicious software or code intended to disrupt or harm the Platform is prohibited.
- Trollyo may restrict or remove violating content or suspend the service in accordance with these Terms and applicable regulations.
8. Intellectual property
- All intellectual property rights relating to the Platform and its software, designs, interfaces, databases, trademarks and documentation are owned by the Company unless stated otherwise.
- The Merchant is granted a limited, non-exclusive license to use the Platform during the subscription term for the purposes of its activity. The Platform may not be copied, resold, distributed, reverse engineered or exploited outside the scope of the license.
- The Merchant retains ownership of its content and grants the Company a non-exclusive license to process, host, technically copy and display it to the extent necessary to provide the Services, operate the store and improve the service.
9. Payment, shipping and integrations
- Trollyo enables integration with payment and shipping providers. Trollyo is not a payment service provider and does not settle merchants' funds.
- The Merchant chooses the available payment methods and configures them according to the service provider's requirements. Collection and settlement take place between the Merchant and the payment provider, and Trollyo does not hold or settle the Merchant's funds unless expressly agreed otherwise.
10. Data protection and privacy
- Trollyo undertakes to process personal data in accordance with the applicable laws and regulations, in particular the Personal Data Protection Law and its related regulations. The Privacy Policy sets out the types of data, the purposes of collecting, processing and sharing it, and the rights of data subjects.
- Trollyo may process the data of merchants, their users and the consumers who deal with the stores. The Merchant undertakes not to enter or process personal data except to the extent it is legally entitled to.
12. Artificial intelligence
- Trollyo may in the future add artificial intelligence tools to assist the Merchant in managing content and products. When launched, they may be subject to additional terms setting out the data used, the service providers and the limits of use.
- Responsibility for reviewing the outputs and for the accuracy and legality of published content remains with the Merchant.
13. Technical support and service availability
- Trollyo provides support through the channels and features it specifies for each plan. This draft does not include unapproved SLA figures. A separate policy for support, availability and service levels may be issued.
14. Account suspension and service restriction
- Trollyo may suspend the account or restrict the service upon a breach of the Terms or regulations, suspicion of fraud or misuse, the existence of a security risk, non-payment of fees, or at the request of a competent authority.
- Where circumstances permit, the Merchant may be notified of the violation and given a reasonable period to remedy it, provided that this period does not exceed five (5) business days. Prior notice is not required if delay could lead to a security risk, a regulatory violation or harm to others.
15. Account termination
- The Merchant may terminate its subscription through the approved cancellation mechanism, and Trollyo may terminate or suspend the relationship in accordance with these Terms. The Merchant's right to export its data and the period for which it is retained after termination will be set out in a later operational policy, in accordance with regulatory requirements.
16. Disclaimer
- The Services are provided as available, and Trollyo does not guarantee that the service will be uninterrupted or error-free at all times, nor does it guarantee the performance or availability of third-party services, including payment and shipping, where the cause is beyond its reasonable control.
- These Terms do not exclude any liability that may not be excluded or limited by law.
17. Limitation of liability
- To the extent permitted by law, Trollyo is not liable for indirect or consequential damages, or for loss of profits, revenue, opportunities, reputation or data arising from the use of the Platform, unless the liability cannot be excluded by law.
18. Indemnification
- If the Merchant carries out any act that disrupts the Platform's activity, or breaches these Terms, the regulations or the rights of others, or in respect of its content, products and services, the Merchant undertakes to indemnify Trollyo for the claims and costs directly arising.
19. Changes to the Terms
- Trollyo may amend the Terms to keep pace with the development of the Services or regulatory and operational changes, and the updated version is published through Trollyo. Trollyo undertakes to notify the Merchant of material changes by email, [30 days before the specified effective date of the amendments.]
20. Governing law and dispute resolution
- These Terms and policies are governed by and construed in accordance with the regulations in force in the Kingdom of Saudi Arabia, subject to the mandatory rules relating to jurisdiction, consumer protection and personal data.
21. General provisions
- If any provision of this policy becomes invalid or unenforceable, the remaining provisions remain in force to the extent permitted by law.
- The Trollyo platform's failure to exercise any of its rights shall in no way constitute a waiver of that right.
- The Merchant may not assign its rights or obligations without Trollyo's consent except within the limits permitted by law.
- These Terms and the policies and annexes referred to form the contractual framework for the use of the Services.